These terms of sale of Nature Republic Products (‘Products’) apply to the EU (European Union) and Switzerland, it being understood that additional terms may apply pursuant to local regulation. In such case these additional terms shall override the terms below to the extent of any inconsistency.
Please read these general terms and conditions of sale carefully before ordering Products online from the Nature Republic Europe website.
Art. 1 – SCOPE
You are reading these Terms of Sale (“Terms of Sale”) because you are using the “Nature Republic Europe” website (the “Platform”). These Terms of Sale create a legally binding agreement between you and COSMETMIN B.V. (‘COSMETMIN’), who operates as the sole authorized importer of Nature Republic products in EU and Switzerland, and its affiliates, regarding orders placed for Products available on the Platform. COSMETMIN may revise these Terms of Sale without notice by posting revised Terms of Sale on its Platform on a timely basis. The Terms of Sale posted on the Platform at the time you place your order on the Platform will govern that purchase.
Art. 2 – CORPORATE DETAILS
Trade name: COSMETMIN B.V.
Address: Singel 250
City: 1016 AB Amsterdam
Country: The Netherlands
Art. 3 – ORDERS
By placing an order on the platform you are declaring that you are legally entitled to enter into the transaction with COSMETMIN in accordance with the applicable terms of sale. COSMETMIN shall assume no liability as to the confirmation of buyers or visitors’ legal capacity. As a result, if you do not have the appropriate legal capacity to order through the Platform, your parents or custodians shall assume responsibility of such purchase including payment for the products.
You need an e-mail address to place an order, and you may need to set your browser to accept both (functional) cookies and pop-ups in order to be able to use all the functionalities of the Platform.
When you submit an order we will send you an email acknowledging receipt of your order. Our acceptance of the order takes place when the Products are shipped to you – we will send you an email confirming that the Products have been shipped (“Order Confirmation”). At this point a contract, containing these Terms of Sale, comes into existence and is binding on you and COSMETMIN (the “Contract”). We recommend that you print or download a copy of these Terms of Sale and the relevant Order Confirmation for future reference. If we are unable to supply you with a product, we will inform you of this in writing and will not process the order.
Fulfillment of all orders on the Platform is subject to availability. We explicitly reserve the right not to accept your order for any reason. We also reserve the right to cancel a Contract by written notice to you in the following situations, without being liable for any damage or costs other than repayment of any amount received from you in relation to the Contract we cancelled:
• the product is not available / in stock;
• your billing information is not correct or not verifiable;
• your order is flagged by our security systems as an unusual order or an order susceptible to fraud;
• we were unable to deliver to the address provided by you;
• due to force majeure.
ART. 4 – PRODUCT CHARACTERISTICS
You may choose one or more products from the different categories that are available through the Platform.
COSMETMIN may make changes in the variety of the products presented on its Platform, depending on limitations related to its suppliers, without prejudice to any orders already placed by you.
All Products sold through the platform comply with the applicable national legislation on cosmetics and the European Regulation on Cosmetic Products.
COSMETMIN cannot guarantee that all the information referred to on the package of the products has been translated into all the official EU languages. However, such information is available in Italian, French, German and English.
For any problem in relation to a product and for any information that may be required in relation to your order, you may contact COSMETMIN E-shop Customer Service via email at email@example.com.
Art. 5 – PAYMENT AND PRICING
You confirm that COSMETMIN has been properly authorized to use the payment method selected by you while placing your order.
COSMETMIN accepts payments through the PayPal platform that also accepts credit card payments also in case you do not have a PayPal account. Credit cards accepted include Visa, Mastercard and American Express. Payment must be performed by you during the order process and COSMETMIN will deduct the total amount due based on the order.
All orders, including taxes and any other mandatory charge, must be paid in Euro. An order of products generates the obligation to pay for such order. Any bank charge that may arise shall be borne by you.
COSMETMIN reserves the right to cancel or suspend an entire order or the delivery thereof, regardless of its status and the level of its processing, in case of non-payment or partial payment of any amount owed by you, in the event of fraud at payment or fraud or attempted fraud while using the Platform.
The product prices displayed on the Platform are inclusive of Value-Added Tax (VAT), as applicable. Shipping rates are applied per order. The exact shipping rates depend on the Country where your order is being delivered to as well as the total value of products ordered and the rates applicable to each country can be found on the Platform. The total price specified in the final check out screen will include any applicable taxes and shipping costs for shipments to the EU. This price will be recorded in the Order Confirmation, which we recommend you print or download for future reference.
Art. 6 – DELIVERY
We do not ship on certain public holidays. We can only fulfill an order to a delivery address which is a home or office address in one of the countries listed in the Delivery & Shipping Costs section of the Platform. The Products shall be delivered within 15 days from the Order Confirmation.
We reserve the right to split the delivery of your order, in the case where part of your order is delayed or unavailable. In the event that we split your order, we will notify you of our intention to do so by sending you an e-mail to the e-mail address provided by you at the time your order was placed. You will not be charged for any additional delivery costs.
Upon delivery, please inspect the packaging for damage. If it appears that the products are damaged, please do not accept the shipment.
Art. 7 – RETURNS / CANCELLATIONS
You may cancel any order free of charge and without giving us any reason, provided it has not yet been shipped. If you wish to cancel your order, please check the status of your order first by visiting the relevant section of the Platform.
If the status of your order is “Pending” or “On Hold” you may cancel your order by contacting us at firstname.lastname@example.org with subject “ORDER CANCELLATION – ORDER NUMBER XXXX”. Our customer service agents will request a cancellation of your order at our warehouse. If successful, they will send you an email and the cancellation will be free of charge. If cancellation is not possible as the products have already been shipped, the product(s) will be delivered to you and may be returned in accordance with the procedure set out below.
You are entitled to return products delivered to you in the event that they are defective or otherwise not in conformity with your order when you received them. In the event your claim is justified, the purchase price and the shipping costs will be refunded. For practical information on how to return, please contact us via email at email@example.com. Please note that return shipping costs are borne by the customer.
We also remind you that under Dutch and EU law we are liable towards you for any non-compliance of the products that may appear within 2 years from the delivery of the products. The foregoing is without prejudice to any right from applicable laws.
Art. 8 – RIGHT OF WITHDRAWAL
If for whatever reason you are not happy with a product you ordered, you may exercise your statutory right of withdrawal. You can invoke your right of withdrawal by informing us by email that you want to return the unopened and unused product within 14 calendar days after the product is delivered to you or, if you have ordered multiple goods in one order which are delivered separately, within 14 calendar days after the last product is delivered, without giving us any reason. In this case, we will send you an email confirming that you have exercised your right of withdrawal.
If you use your right of withdrawal, you have an obligation to return the products to us in the same conditions you received them, without undue delay and no later than 14 calendar days from the day on which you have communicated to us that you invoke your right of withdrawal.
Please make sure that the products you return are complete unopened and not used in any way other than what is reasonably necessary to decide if you want to keep the products. If you do not comply with the foregoing and the value of the product is reduced as a result we can hold you liable for such diminished value.
You can inform us that you want to exercise your right of withdrawal by sending an email to firstname.lastname@example.org with subject “WITHDRAWAL – ORDER NUMBER XXXX”. In this case, we shall reimburse to you all payments received, including the delivery costs (with the exception of any supplementary costs resulting from your choice of delivery other than the least expensive type of standard delivery offered by us) without undue delay and in any event not later than 14 days from the day on which we are informed about your decision to exercise your right of withdrawal. We may however choose to withhold the reimbursement until we have received the products back or until you have supplied evidence of having sent back the products. Refunds will be issued based using the original form of payment. Please note that return shipping costs are borne by the customer.
Art. 10 – CHOICE OF LAW/JURISDICTION
You agree that the Platform, Terms of Sale, and any dispute between you and COSMETMIN shall be governed in all respects by Dutch law, without regard to choice of law provisions, and not by the 1980 U.N. Convention on Contracts for the International Sale of Goods.
Except where prohibited and without limitation to any of your statutory rights, you agree that all disputes, claims and legal proceedings directly or indirectly arising out of or relating to the Platform (including but not limited to the purchase of COSMETMIN products) shall be resolved individually, without resort to any form of class action, and exclusively in the court of the place where you are resident or domiciled.
Art. 11 – LIMITATION OF LIABILITY
COSMETMIN shall assume no liability for any loss or delay if failure to meet its obligations is attributed to force majeure.
All the information provided through this Platform shall be provided as is and with no kind of guarantee, either explicit or otherwise, particularly with regard to its accuracy, completeness, lawfulness, availability, credibility relating to the products, accessories or services provided through the Platform or the suitability of applications speculated by you.
Art. 12 – DATA PROTECTION
COSMETMIN shall collect your personal data pursuant to applicable EU Regulation. You acknowledge that the automated processing of your data shall be notified to the National Data Protection Authorities. The purposes and the conditions under which COSMETMIN collects and processes personal data are presented in General Terms for Use of the Platform and shall be governed by the applicable legal scheme for the protection of personal data.